Privacy Policy

EPAYRENT ("us", "we", or "our") operates the https://epayrent.co.ke website (hereinafter referred to as the "Service").This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. The Privacy Policy for EPAYRENT is based on EPAYRENT .We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://epayrent.co.ke/terms.html



This policy shall apply to all clients whom EPAYRENT deals with and have set up accounts on the web platform. It applies to clients, customers and all third parties who use the platform.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Overarching principles of data protection

These are global principles which guide the collection, use and management of information collected by data controllers. This Policy recognizes the following principles:

1. Lawfulness, fairness and transparency – the client shall be reasonably informed of what processing will occur and the purpose for which such information is sought by EPAYRENT through this Policy and any other internal policy.

2. Purpose limitation – EPAYRENT shall collect data for a specified, explicit and legitimate purpose. Such data shall not be distributed in a way incompatible with the purpose for which is was collected that is with direct consent and per the provisions of this policy herein.

3. Data minimization – EPAYRENT shall only collect or require information necessary for effective delivery of the services requested by the client, customer and any other third party. Data collected and/or processed should be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

4. Accuracy and Completeness– All data held by EPAYRENT should be accurate, complete and where applicable and necessary, kept up to date.

5. Data Subject access and Correction of errors – Users are allowed a right of access to their personal information and a right to demand correction if such information is inaccurate by following the prescribed procedure on the portal.

6. Storage Limitation - User data should be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.

7. Integrity and Confidentiality – EPAYRENT has an obligation to ensure the integrity, security and confidentiality in order to ensure the privacy of its users’ communications is not infringed, that there is protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.

8. Consent - Information shall be collected directly from and with the consent of the data subject by EPAYRENT or through its agents.

9. Technical and Organizational Measures - EPAYRENT shall take reasonable and proportional appropriate technical and organizational measures to safeguard the data subject against the risk of loss, damage, destruction of or unauthorized access to personal information

Types of Data Collected

The Company shall require the client/customer to produce an official record reasonably capable of establishing the true identity of the applicant as is prescribed hereunder for registration to be effected.

Personal Data
a) Name of the individual
b) National Identity Number/service card/passport/alien card number
c) Phone Number
d) Email Address
e) Physical Address and Location details of the premises
f) such other information as may be prescribed from time to time.

Business Entities
a) Name of the Company
b) Names of the relevant persons having senior management position in the legal person or trustees of the legal arrangement
c) National Identity Number/passport/alien card number
d) A scanned copy of the certificate of incorporation or the certificate of registration
e) Physical address and location details of the premises
f) such other information as may be prescribed from time to time.

Additionally, such other information shall be collected from the user to enhance and improve their user experience on the platform and for internal purposes to meet the Company’s objectives. Such information may include, but is not limited to, device information, server log information, IP address, location information, unique application numbers, local storage, cookies.
EPAYRENT owns all data collected and uploaded onto the web portal by users.

Obligations of EPAYRENT

1. Duty to verify identity of clients and customers - EPAYRENT shall confirm the identity of a person or the existence of an entity within acceptable timeframes using acceptable identification methods outlined hereinabove.
2. Duty to keep and maintain accounts and accurate records - EPAYRENT shall keep and maintain up to date records of accounts and customer information.
3. Duty to maintain up to date records – EPAYRENT has the duty to update customer information collected in case of any changes or developments when informed by the client/customer.
4. Duty of confidentiality – EPAYRENT shall keep the information safe and maintain the integrity of information provided to it by the end users in a secure and confidential manner.
5. Disclosure of Information
The Company shall not disclose any information held by it except for the purpose of law enforcement or national interest in accordance with any statute in force in Kenya or as provided for in this Policy.
a) The Company may, upon request, grant information to the Client/Customer.
b) The Company shall make disclosures to any statutory regulator where it is so prescribed under any written law;
c) The Company shall disclose information it holds for the purpose of law enforcement or national interest under any written law including, but not limited to the Access to Information Act, the Income Act, the Penal Code, the National Intelligence Service Act, the Prevention of Terrorism Act, The Proceeds of Crime and Anti-Money Laundering Act or per an order issued by any court of law;
d) The Company may facilitate and allow disclosures for the purpose of any criminal proceeding or civil proceedings;
e) The Company may grant access to information to a third party when authorized by the user.
Obligations of the client and Customer
Duty to give true and accurate information – the client/customer shall provide accurate and truthful information during registration to the Platform.
Duty to update Information - the client/customer shall inform the Company of any information change within fourteen days of receipt of new identification documents or change in particulars.
Duty of disclosure – The client/customer may be required to provide additional and supplementary information to the Company when obligated and/or required to under any company Policy, any written law, for the purpose of law enforcement or pursuant to any court order.
The client/customer is presumed to grant authority to the company to use or disclose such information for any purposes of the company’s business as well as any specified, explicit and legitimate purpose to any third party.
Consent may be obtained orally, in person to the Company or its agents, implied by conduct, in writing, through click-through agreements, when the subscriber accepts terms and conditions on web- based or mobile - based applications and services.
The User agrees that the Company or its agents may hold and process his/her Personal/Technical Information on Computer or otherwise in connection with the platform Services as well as for statistical analysis.

Information submitted to the Company may further be used to offer the user other related products and services that may be beneficial to the customer. The user thereby agrees that the Company may use aggregated information to recommend products and services.
The User agrees that the Company may collect User system related information. The User also agrees that the Company may disclose, in strict confidence, to other institutions, or persons such Personal Information as may be reasonably necessary.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:


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